Refund Policy

Refund Policy

Thanks for buying in Alicouro: Footwear Artesanal Português | The best crafts in Portugal!

We offer a refund and / or exchange within the first 30 days of your purchase. If it has been 30 days since the date of your purchase, you will not be offered a refund and / or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your article must be unused and in the same condition as you received it.

  • The article must be in the original packaging.

  • We only offer refunds for items sold at the normal price, items on sale cannot be returned.

  • If the item in question is marked as a gift at the time of purchase and sent directly to you, you will receive an offer credit in the amount of your return.

Exchanges (if applicable)

We only replace articles if they are defective or damaged. If you need to exchange something for an identical article, send us an email to alicouro.shop@gmail.com and send the article to: Instituto Empresarial do Tâmega

Goods not covered

The following goods are not covered by the returns policy:

  • Gift cards

  • Some health and personal care articles

Partial refunds are granted (if applicable)

  • Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.

  • Any item that is returned more than 30 days after delivery.

As soon as the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

  • If you have not yet received a refund, first check your bank account. Then contact your credit card company, it may take some time for your refund to be officially credited.

  • If you have already done all this and have not yet received your refund, please contact us at alicouro.shop@gmail.com

Send

  • Please do not send the product back to the manufacturer. Should be sent to the following address Instituto Empresarial do Tâmega

  • You will be responsible for paying the shipping costs for returning the item.

  • Shipping costs are not subject to refund! If you receive a refund, the cost of the return will be deducted from your refund.

  • Depending on where you live, the time it may take for your product to reach you may vary.

  • Please note that we cannot guarantee that we will receive your returned item.