Terms and conditions

Terms and conditions
1. INTRODUCTION

This document establishes the conditions that determine the use of this website ( www.alicouro.pt , hereinafter referred to as the “Company”) and the purchase of products on it (hereinafter referred to as the “conditions”).

We urge you to read the conditions, our cookie policies and our privacy policy (together the “data protection policies”) carefully before using this website. When using this website or when conducting a ordering through it, the User (hereinafter referred to as the “User”) undertakes to comply with these conditions and to observe our data protection policies. If the User does not agree with all the conditions and data protection policies, he must not use this website.

These conditions may be modified It is the User's responsibility to read them periodically, as the conditions in force at the time of formalizing the relevant contract (as referred to below) or using this website.

If the User has any doubts about the data protection conditions or policies, he can contact our services using the contact form.

This agreement (hereinafter referred to as the “Agreement”) may be executed in any of the languages in which it is available on this website.

  1. COMPANY DATA

The sale of goods through this website is carried out under the name ALICOURO by CARLOS GONÇALVES, sole proprietor, with tax identification number 263739996, with registered office at Rua António Lago Cerqueira nº 250 RC, 4600-017 Amarante – PORTUGAL, You can contact our customer support department on +351 960 079 688 or by email alicouro.shop@gmail.com

  1. USER DATA AND VISITS TO THIS WEBSITE

The information or personal data provided by the User will be processed in accordance with current data protection policies. By using this website, the User expresses his consent to the processing of information and personal data, and declares that all information and details provided are true and correspond to reality.

  1. USE OF THIS WEBSITE

By using this website and placing orders through it, the User undertakes to:

  1. Use this website only for legal research and orders.
  2. Do not place false or fraudulent orders. If we believe that an order placed may be fraudulent or false, we will authorize its cancellation and inform the competent authorities.

iii. Provide us with your e-mail address, postal address and/or other contact details, truthfully and accurately. The User also expresses his consent to the use of this information to contact the User whenever necessary (see our privacy policy).

If the User does not provide us with all the necessary information, he will not be able to place his order. By placing an order through this website, the User declares that he/she is over 18 years of age and legally eligible to adhere to contracts of this type.

  1. SERVICE AVAILABILITY

Items offered through this website are available for delivery in Portugal.

  1. CONTRACT FORMALIZATION

The information contained in these conditions, and the details contained in this website do not constitute an offer of sale, but an invitation to negotiate. There shall not be any contract between the User and the Company, relating to any products, until their order has been expressly accepted by the Company. If your offer is not accepted, and the corresponding amount has already been debited from your account, the amount of the offer will be refunded in full.

To place an order, the User must follow the online purchase procedure, and click on “Checkout”. After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). This does not mean that your order has been accepted, as this constitutes an offer that the User makes to the Company for the purchase of one or more products offered by the Company. All orders are subject to approval by the Company, which will be communicated to the User via an e-mail confirming the shipment of the order (the “Shipping Confirmation”).

The Agreement only covers the products mentioned in the Shipping Confirmation. The Company is not obligated to supply you with any other products that have not been ordered, until you obtain confirmation of their shipment through the Shipping Confirmation.

  1. AVAILABILITY OF PRODUCTS

All product orders are subject to product availability. In case of difficulties in supplying the products, or in the event that stocks are depleted, the Company reserves the right to provide the User with information about substitute products, of quality and value equal to or greater than that of the order. If the User does not want the replacement products, The Company will refund any amount already paid by the User in connection with the order.

  1. REFUSAL TO PROCESS AN ORDER

The Company reserves the right to withdraw any products from this website at any time, as well as to modify any material or content on it. While we always do our best to process all orders, exceptional circumstances may arise that force us to refuse to process an order after you submit the Order Confirmation, and we reserve the right to do so at any time.

The Company is not responsible for any removal of any products from this website, or any removal or modification of any material or content on this website, by us or by third parties, or for failure to process an order after sending the Confirmation. Request.

  1. DELIVERY

Notwithstanding clause 7 above regarding product availability, and except in extraordinary circumstances, we will endeavor to ship the order consisting of the product(s) mentioned in each Shipping Confirmation prior to the date. indicated in the Shipping Confirmation concerned or, if no delivery date is specified, within the estimated time period indicated when selecting the method of payment and, in any case, within a maximum period of 60 days from the date of the Order Confirmation.

However, delays may occur, for reasons such as the taxation of products, the occurrence of unforeseen circumstances or problems in the region of delivery.

If, for any reason, we are unable to meet the delivery date, we will inform the User of this situation, giving him the option to proceed with the purchase, establish a new delivery date or cancel the order, with the right to a refund total amount paid. In any case, the User must be aware that we do not carry out domestic deliveries on Saturdays and Sundays.

For the purposes of these conditions, "delivery" is considered to be carried out, or the order "delivered", when the User or a third party indicated by him is in physical possession of the goods.

  1. TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS

Product risks are the responsibility of the User from the moment of delivery. The User will assume ownership of the products from the moment the Company receives full payment of the amounts due for the products delivered.

  1. PRICE AND PAYMENT

The price of the products will always be as stipulated on our website, except in case of obvious error. Although we make every possible effort to ensure that the prices posted on our website are correct, errors may occur. If we discover an error in the price of any of the products selected by the User, we will inform you as soon as possible, offering you the option to confirm your order with the correct price, or to cancel the order. In the event that we are unable to contact the User, we will consider the order as cancelled, and we will proceed with a full refund of all amounts paid in connection with the order.

The Company is not obligated to supply the User with any product with a lower incorrect price (even after sending the Shipping Confirmation), in the event that the price error is evident and unambiguous, and could have been reasonably recognized by the User as treating yourself of an incorrect price.

Prices on the website include VAT, but do not include delivery charges. Prices can be changed at any time. However, except in the circumstances mentioned above, price changes shall not affect orders for which an Order Confirmation has been sent.

Once the User has selected all the items they wish to purchase, they will be added to their cart, consisting of the following steps in order processing and payment. To do so, the User must follow the steps of the purchase process, filling out or verifying the information requested in each step. During the purchase process, and before making the payment, the User can change the details of his order.

Payment can be made with Visa, Mastercard, American Express and Discover, PayPal, PayPal express, Bank transfer or made through ATM references.
Payment must be made within a maximum period of 3 days, and the Company may automatically cancel the order due to non-payment. If payment is made by bank transfer, the User must send proof of payment to (alicouto.shop@gmail.com). Once you do, the payment is confirmed and the product is shipped.

If the payment method chosen is PayPal, the charge will be made at the time of order confirmation. By clicking on "Pay with Paypal", the User confirms that the credit card belongs to him. Credit cards are subject to verification and authorization by the card issuer. If the entity does not authorize the payment, we will not be responsible for any delays or failures in delivery, and we will not be able to formalize any contract with the User.

In case of cancellation of the order due to non-payment, the User loses the product reservation as well as all the conditions in force at the time of the canceled order.

  1. ACQUIRING GOODS AS A VISITOR

The possibility of purchasing goods as a visitor is also available on our website. In this type of purchase, the User will only be asked for essential data to process his order. Upon completion of the purchase process, the User will have the possibility to register as a user, or to continue to use our services as an unregistered user.

  1. VALUE ADDED TAX

In accordance with current rules and regulations, all purchases made through the website are subject to Value Added Tax (VAT). The price indicated on our website already includes VAT.

  1. EXCHANGE POLICY

14.1 LEGAL RIGHT TO REVOCATION

If the User enters into a contract as a consumer, he/she has the right to revoke it, within 14 days, without being obliged to provide any justification. The revocation period will expire after 14 days from the date of purchase of the products by the User, or in the case of a third party – other than the delivery person – indicated by the User physically taking possession of all the goods in an order delivered separately, within 14 days from the date on which the User or a third party for him has physically taken possession of the last merchandise in the order. To exercise the right to revoke the contract, the User must notify ALICOURO, via e-mail alicouro.shop@gmail.com , of his decision to withdraw from this contract, by means of an unequivocal declaration (for example: a communication sent by post or by email).

EFFECTS OF REVOCATION

In the event that the User terminates this contract, the Company will reimburse all payments received from the User, including delivery costs (with the exception of additional costs arising from the User's choice of a delivery method other than the offered by the Company) without any unjustified delay and, in any case, within a period of less than 14 days from the date of communication of the decision to revoke this contract. The refund will be made by bank transfer to an account indicated by the User. In any case, the User will not pay any fees arising from said refund. However, the Company may withhold the refund until it has received the returned goods, or until the User presents proof of sending the goods back, whichever occurs before.

The deadline will be considered fulfilled if the User returns the goods before the end of the 14-day period.

Except in the case of delivery by the User of the goods using a courier service determined by the Company, the User shall bear the costs of returning the goods. The User will be solely responsible for any decrease in the value of the goods resulting from the delivery, and it is not necessary to establish the nature, characteristics and functioning of the goods.

14.2 CONTRACTUAL RIGHT OF REVOCATION

In addition to the legally recognized right of cancellation by consumers and users, mentioned in clause 15.1 above, the user will benefit from a period of 30 days from the date of delivery of the products to proceed with their return (except those mentioned in clause 15.3 below, for which the right of cancellation is excluded).

In case the User returns the goods within the contractual terms of the right of revocation, once the statutory period has expired, we will refund the amounts paid for said products.

The User will be responsible for the direct costs of returning the product. The User may exercise his right of revocation as set out in clause 15.1 above. However, the User must inform us of his intention to revoke the contract, in accordance with the established legal conditions of revocation. The User must, in any case, return the goods within 30 days of the Shipping Confirmation.

15.3 Returns

The User will not have the right to cancel the contract whenever it concerns the following products:

  1. Customized items (special orders, and made-to-measure)
  2. Sealed goods that are not suitable for return for hygiene reasons, and that have been opened after delivery.

The User's right to cancel the contract applies exclusively to products that are returned in the same conditions in which they were received by the User. The Company will not make any refund if the product has been used beyond its simple opening, or in the case of products that are not in the same condition as they were delivered or that are damaged, so we recommend that the User take care of the ) product(s) while they are in your possession. The User must return the products using or including all packaging and accessories, as well as any other documents attached to the product, if any. In any case, the User must send the product(s) for return together with the receipt received upon delivery of the product. The User will receive a summary with information about the exercise of the right of cancellation when receiving the order.

After examining the article, the Company will inform the User of his/her right to a refund of the amounts paid. Delivery costs will be refunded when the right of cancellation is exercised within the statutory period, and when all goods appearing in the relevant order have been returned. The refund will be paid as soon as possible and, in any case, within 14 days from the user's notification of his intention to cancel the order. However, the Company may withhold the refund until all goods are received back. The refund will always be made by bank transfer to an account indicated by the User. We advise that the return be made by registered mail. The User shall bear the cost and risk of returning the products if he chooses a different return option.

For any questions or issues related to the return of goods, the User can contact our services via email alicouro.shop@gmail.com .

15.4 DEFECTIVE PRODUCT RETURNS

In cases where the User considers that at the time of delivery the product was not in the conditions stipulated in the contract, the User must contact our services immediately, through our contact form, providing the details of the product and the damages that it presents, or via email alicouro.shop@gmail.com , to receive instructions on how to proceed.

The User must return the product together with the receipt that he received with the product at the time of delivery. Our services will evaluate the condition of the returned merchandise, and will notify the User by email, within a reasonable period, if the product is returned or relocated (as appropriate). The refund or relocation of the item must be carried out as soon as possible and, in any case, within 14 days from the date of sending the e-mail confirming the refund or relocation of the product.

The amounts paid for products returned for any damage or defects found, will be refunded in full, including the delivery costs corresponding to the shipment of the item and the costs borne by the user for its return. The refund will be made by bank transfer to an account indicated by the User.

All rights recognized to the User by current legislation will, in any case, be guaranteed.