This Privacy Policy describes how WALKEST, UNIPESSOAL LDA, the owner of the website https://www.alicouro.pt, collects, uses and protects the personal data of users when they visit the website or make purchases through the online store.
By using this website, the user agrees to the practices described in this Privacy Policy.
1. Data Controller
The entity responsible for processing personal data is:
WALKEST, UNIPESSOAL LDA
VAT Number: 518421473
Address: Rua António Lago Cerqueira nº 250 R/C, 4600-017 Amarante, Portugal
Email: info@alicouro.pt
This entity is responsible for the processing of personal data collected through the website.
2. Personal Data We Collect
When you visit the website, we automatically collect certain information about your device and how you interact with the website.
Additionally, when you make or attempt to make a purchase, we collect certain information necessary to process your order.
Device Information
We may automatically collect information such as:
- IP address
- browser type
- time zone
- pages visited
- products viewed
- referring websites or search terms that directed you to the website
- information about how you interact with the website
This information is collected using technologies such as:
Cookies
Cookies are small data files stored on the user’s device that help improve the browsing experience.
Log Files
Log files track actions occurring on the website and collect data including:
- IP address
- browser type
- internet service provider
- referring/exit pages
- date and time stamps.
Order Information
When you place an order through the website, we may collect the following personal data:
- full name
- billing address
- shipping address
- email address
- phone number
- payment information (processed securely through payment providers such as credit card, MB Way or PayPal).
For the purposes of this Privacy Policy, this information is referred to as Order Information.
3. How We Use Your Personal Data
We use the personal data collected to:
- process and manage orders placed through the website
- process payments
- arrange shipment and delivery of orders
- provide invoices and order confirmations
- provide customer support
- prevent fraud or illegal activities
- improve the functionality and performance of the website
- send marketing communications or information about products when authorised by the user.
4. Sharing Your Personal Data
We may share your personal data with third parties that help us operate our online store, such as:
- payment service providers
- shipping and logistics companies
- website analytics providers.
We use services such as Google Analytics to help us understand how customers use our website and to improve the browsing experience.
These entities only receive the information necessary to perform their services and are required to comply with applicable data protection regulations.
We may also disclose personal data when necessary to:
- comply with legal obligations
- respond to lawful requests from authorities
- protect our legal rights.
5. Advertising and Marketing
We may use your personal data to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
For this purpose, we may use advertising platforms such as:
- Instagram.
You may opt out of receiving marketing communications at any time.
6. Your Rights
Under the General Data Protection Regulation (GDPR), users have the right to:
- access their personal data
- request correction of inaccurate data
- request deletion of their personal data
- restrict or object to data processing
- request data portability.
To exercise any of these rights, please contact us at:
7. Data Transfers
Some services used by the website may involve transferring personal data outside the European Economic Area, including to countries such as the United States or Canada.
Whenever this occurs, appropriate safeguards are implemented to ensure that personal data remains protected in accordance with the GDPR.
8. Data Retention
Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting obligations.
When you place an order through the website, the related order information may be retained for legal and accounting purposes unless a valid request for deletion is made where applicable.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices or technological developments.
Any updates will be published on this page.
10. Contact
If you have any questions about this Privacy Policy or how your personal data is processed, please contact us at:
Email: info@alicouro.pt
