Terms and Conditions
1. Company Identification
This website is owned by:
WALKEST, UNIPESSOAL LDA
VAT Number: 518421473
Address: Rua António Lago Cerqueira nº 250 R/C, 4600-017 Amarante, Portugal
Telephone: +351 913 527 778 (national mobile network call)
Email: [email protected]
The sale of products through the website www.alicouro.pt, under the commercial name ALICOURO, is carried out by the entity identified above.
2. Purpose and Scope
These Terms and Conditions regulate the access, navigation and use of the website www.alicouro.pt, as well as the conditions applicable to the purchase of products through the online store.
By using this website or placing an order, the user fully accepts these Terms and Conditions, as well as the Privacy Policy and the Cookie Policy.
If you do not agree with these terms, you should refrain from using this website.
3. Changes to the Terms and Conditions
The company reserves the right to modify these Terms and Conditions at any time.
Any changes will take effect upon publication on the website and will apply only to orders placed after that date.
4. Use of the Website
By using this website, the user agrees to:
- Use the website only to make legitimate enquiries or orders;
- Not place false or fraudulent orders;
- Provide accurate and up-to-date information, including address, email and contact details.
If fraudulent activity is suspected, the company reserves the right to cancel the order and inform the relevant authorities.
Purchases made through this website require the user to be at least 18 years old and legally capable of entering into binding contracts.
5. Product Availability
All products displayed on the website are subject to stock availability.
If a product ordered becomes unavailable after the order confirmation, the customer will be informed and may choose to:
- wait for the product to be restocked
- select an alternative product
- request a refund of the amount paid.
6. Ordering Process
To place an order, the user must:
- Select the desired products
- Add them to the shopping cart
- Fill in billing and shipping information
- Choose a payment method
- Confirm the order
After completing the purchase, the customer will receive an email confirming the receipt of the order.
In case of stock shortage, the customer may select the desired product or size and add their email address to be notified when it becomes available again. This does not constitute a product reservation.
The contract is considered concluded only after the email confirming the shipment of the order has been sent.
7. Prices
All prices displayed include VAT at the legal rate in force, unless otherwise stated.
Shipping costs are presented before the order is finalised.
The company reserves the right to change prices at any time, without affecting orders already confirmed.
In the event of an obvious pricing error, the customer will be informed and may choose to confirm the order at the correct price or cancel it.
8. Payment Methods
Payments may be made through:
- Credit or debit card
- PayPal
- Multibanco reference
- MB Way
- Other payment methods available at checkout
In the case of payment by Multibanco reference, payment must be completed within 3 days. After this period, the order may be automatically cancelled.
9. Delivery
Orders are shipped to Portugal and other countries within the European Union.
Delivery times are estimated and may vary due to logistical reasons.
Unless exceptional circumstances occur, delivery will be made within a maximum period of 30 days after order confirmation.
Delivery is considered completed when the customer, or a third party indicated by them, takes physical possession of the products.
10. Right of Withdrawal
Under Portuguese Decree-Law no. 24/2014, the consumer has the right to withdraw from the contract within 14 dayswithout giving any reason.
The withdrawal period begins from the date on which the consumer, or a third party indicated by them, receives the product.
To exercise the right of withdrawal, the customer must notify the company by email:
11. Returns
Returned products must be:
- in perfect condition
- unused
- in their original packaging
- accompanied by proof of purchase.
The customer must bear the direct costs of returning the product, except in cases of defect or shipping error.
The refund will be issued within a maximum period of 14 days, preferably using the same payment method used for the purchase.
12. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
- personalised or made-to-measure products
- sealed goods that have been opened for hygiene reasons
- products showing signs of use.
13. Defective Products
If the customer receives a defective or damaged product, they must contact customer support via email at [email protected].
After verification of the situation, one of the following solutions may be provided:
- refund
- replacement of the product
- repair.
14. Warranty
All products sold are covered by the legal warranty established under Portuguese consumer law.
According to the law, consumers benefit from a 3-year warranty period for new products.
The warranty does not cover:
- normal wear and tear
- improper use
- alterations made by the customer.
15. Data Protection
Personal data collected through this website is processed in accordance with the General Data Protection Regulation (GDPR) and the Privacy Policy available on the website.
16. Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to an alternative dispute resolution entity.
More information is available at:
https://www.consumidor.gov.pt
European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
17. Complaints Book
In accordance with Portuguese law, the Electronic Complaints Book is available at:
https://www.livroreclamacoes.pt
18. Applicable Law
These Terms and Conditions are governed by Portuguese law.
In the event of a dispute, the court of the district where the company’s headquarters are located shall have jurisdiction, without prejudice to the legal provisions applicable to consumers.
