Portes Grátis em compras superiores a 75,00€ em Portugal Continental



This section contains information on the conditions of access and use of this website, which must be known by the user. General information on www.alicouro.pt, for the purposes of Law 34/2002 on Information Society Services and Electronic Commerce.

Registered office: Rua António Lago Cerqueira nº250 R/C postal code 4600-017 Amarante (Portugal).
E-mail: info@alicouro.pt
Telephone: (351) 960 079 688
Please read the terms and conditions before using our services.


This document sets out the conditions governing the use of this website (www.alicouro.pt , hereinafter referred to as the “Company”) and the purchase of products on it (hereinafter referred to as the “conditions”).

Please read the conditions, our cookie policies and our privacy policy (together referred to as the “data protection policies”) carefully before using this website. By using this website or placing an order through it, the User (hereinafter referred to as the “User”) undertakes to comply with these conditions and to observe our data protection policies. If the User does not agree with all the conditions and the data protection policies, they should not use this website.

It is the User’s responsibility to read them periodically, as conditions in force at the time of formalizing the relevant contract (as referred to below) or using this website.

If the User has any questions regarding the conditions or data protection policies, they can contact our services using the contact form.

This contract (hereinafter referred to as the “Contract”) may be executed in any of the languages in which it is available on this website.


The sale of goods through this website is carried out under the name ALICOURO by CARLOS GONÇALVES, sole proprietor, with tax identification number 263739996, with registered office at Rua António Lago Cerqueira nº250 R-C, 4600-017 Amarante – PORTUGAL, You can contact our customer service department by calling +351 960 079 688 (national mobile network call) or by e-mail info@alicouro.pt.




The information or personal data provided by the User will be processed in accordance with current data protection policies. By using this website, the User expresses their consent to the processing of the information and their personal data, and declares that all the information and details provided are true and correspond to reality.


By using this website and placing orders through it, the User undertakes to:

Use this website only to carry out legal searches and orders.
Not place false or fraudulent orders. If we consider that an order placed may be fraudulent or false, we will authorize its cancellation and inform the competent authorities.
Provide us with a true and accurate e-mail address, postal address and/or other contact details. The User also consents to the use of this information to contact the User when necessary (see our privacy policy).

If the User does not provide us with all the necessary information, they will not be able to place their order. By placing an order through this website, the User declares that they are over 18 and legally eligible to enter into contracts of this type.


The items offered through this website are available for delivery in the European Union.


The information contained in these conditions and the details contained on this website do not constitute an offer to sell, but rather an invitation to negotiate. No contract shall exist between the User and the Company relating to any products until your request has been expressly accepted by the Company. If your offer is not accepted and the corresponding amount has already been debited from your account, the amount will be refunded in full.

To place an order, the User must follow the online purchase procedure and click on “Checkout”. After doing so, you will receive an e-mail confirming receipt of your order (the “Order Confirmation”). This does not mean that your order has been accepted, as it constitutes an offer made by the User to the Company for the purchase of one or more products offered by the Company. All orders are subject to approval by the Company, which will be communicated to the User by means of an e-mail confirming the sending of the order (the “Shipping Confirmation”).

The Contract only covers the products mentioned in the Shipping Confirmation. The Company is not obliged to supply you with any other products that have not been ordered, until it has obtained confirmation of their dispatch via the Dispatch Confirmation.


All product orders are subject to product availability. In the event of difficulties in supplying the products, or in the event that stocks are exhausted, the Company reserves the right to provide the User with information on substitute products, of equal or greater quality and value to the one ordered. If the User does not want the substitute products, The Company will refund any amount already paid by the User in connection with the order.


The Company reserves the right to withdraw any products from this website at any time, as well as to modify any material or content therein. Although we always do our utmost to process all orders, exceptional circumstances may arise which force us to refuse to process an order after sending the Order Confirmation, and we reserve the right to do so at any time.

The Company accepts no liability for the possible withdrawal of any products from this website, or for the possible withdrawal or modification of any material or content on this website, by us or by third parties, or for the failure to process an order once the Order Confirmation has been sent.


Notwithstanding clause 7 above regarding product availability, and except in extraordinary circumstances, we will do our utmost to ship the order consisting of the product(s) mentioned in each Shipping Confirmation on a date prior to the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, within the estimated time indicated when selecting the payment method and, in any case, within a maximum of 60 days from the date of the Order Confirmation.

However, delays may occur for reasons such as product taxation, the occurrence of unforeseen circumstances or problems in the delivery region.

If, for whatever reason, we are unable to meet the delivery date, we will inform the User of this situation, giving them the option of continuing with the purchase, setting a new delivery date or canceling the order, with the right to a full refund of the amount paid. In any case, the User must bear in mind that we do not make domestic deliveries on Saturdays and Sundays.

For the purposes of these conditions, “delivery” is deemed to have taken place, or the order “delivered”, when the User or a third party indicated by the User is in physical possession of the goods.



The risks of the product are the responsibility of the User from the moment of delivery. The User will assume ownership of the products from the moment the Company receives full payment of the sums due in respect of the products delivered.


The price of the products will always be that stipulated on our website, except in the event of an obvious error. Although we make every effort to ensure that the prices published on our website are correct, errors may occur. If we discover an error in the price of any of the products selected by the User, we will inform you as soon as possible, offering you the option of confirming your order with the correct price, or canceling the order. In the event that we are unable to contact the User, we will consider the order to have been canceled, and we will refund in full all sums paid in connection with the order.

The Company is not obliged to provide the User with any product with a lower incorrect price (even after sending the Shipping Confirmation), in the event that the error in the price is evident and unequivocal, and could reasonably have been recognized by the User as being an incorrect price.

The prices on the website include VAT, but do not include delivery charges. Prices may be changed at any time. However, except in the circumstances mentioned above, price changes must not affect orders for which an Order Confirmation has been sent.

Once the User has selected all the items they wish to purchase, they will be added to their cart and the next steps will consist of processing the order and making payment. To do this, the User must follow the steps of the purchase process, filling in or verifying the information requested at each step. Throughout the purchase process, and before making payment, the User can change the details of their order.

Payment can be made by Visa, Mastercard, American Express and Discover cards, PayPal, PayPal express, bank transfer or through Multibanco references.
Payment must be made within a maximum of 3 days and the company may automatically cancel the order for non-payment. If payment is made by bank transfer, the User must send proof of payment to (info@alicouro.pt). As soon as this is done, payment is confirmed and the product is dispatched.

If the payment method chosen is PayPal, the charge will be made when the order is confirmed. By clicking on “Pay with PayPal”, the User confirms that the credit card is theirs. Credit cards are subject to verification and authorization by the card issuer. If the entity does not authorize payment, we will not be responsible for any delays or failures in delivery, and we will not be able to formalize any contract with the User.

In the event of cancellation of the order for non-payment, the User loses the reservation of the product as well as all the conditions in force at the time of the canceled order.


The possibility of purchasing goods as a visitor is also available on our website. In this type of purchase, the User will only be asked for the data essential for processing their order. At the end of the purchase process, the User will have the option of registering as a user, or continuing to use our services as an unregistered user.


In accordance with current rules and regulations, all purchases made through the website are subject to Value Added Tax (VAT). The price indicated on our website already includes VAT.


If you enter into a contract as a consumer, you have the right to revoke it within 14 days, without having to provide any justification. The revocation period will expire 14 days after the date on which the User purchased the products, or in the event that a third party – other than the delivery person – indicated by the User takes physical possession of all the goods in an order delivered separately, within 14 days of the date on which the User or a third party indicated by the User has taken physical possession of the last of the goods in the order.


In the event of revocation of this contract by the User, the Company will reimburse all payments received from the User, including delivery costs (with the exception of additional costs arising from the User’s choice of a delivery method other than the least expensive offered by the Company) without any undue delay and, in any case, within a period of less than 14 days from the date of communication of the decision to revoke this contract. The refund will be made by bank transfer to an account to be specified by the User. In any case, the User will not pay any fees arising from said reimbursement. However, the Company may withhold the refund until it has received the returned goods, or until the User provides proof that the goods have been sent back, whichever is the sooner.

The final deadline will be deemed to have been met if the User returns the goods before the end of the 14-day period.

Unless the User delivers the goods using a courier service determined by the Company, the User shall bear the cost of returning the goods. The User shall be solely responsible for any reduction in the value of the goods resulting from delivery, without it being necessary to establish the nature, characteristics and functioning of the goods.


In addition to the legally recognized right of cancellation by consumers and users, mentioned in clause 15.1 above, the user will benefit from a period of 30 days from the date of delivery of the products to return them (except for those mentioned in clause 15.3 below, for which the right of cancellation is excluded).

In the event that the User returns the goods within the contractual terms of the right of withdrawal, once the statutory period has expired, we will refund the amounts paid for said products.

The User will be responsible for the direct costs of returning the product. The User may exercise their right of withdrawal in accordance with clause 15.1 above. However, the User must inform us of their intention to revoke the contract, in accordance with the legal conditions for revocation established. The User must, in any event, return the goods within 30 days of the Dispatch Confirmation.

The User shall not be entitled to cancel the contract where it concerns the following products:

Customized items (special orders, and made to measure)
Sealed goods which are not suitable for return for hygiene reasons, and which have been opened after delivery.

O direito do Usuário ao cancelamento do contrato aplica-se exclusivamente aos produtos que são devolvidos nas mesmas condições em que foram recebidos pelo Usuário. A Empresa não realizará qualquer reembolso se o produto tiver sido usado para além da sua simples abertura, ou no caso de produtos que não se encontrem mas mesmas condições em que foram entregues ou que estejam danificados, pelo que recomendamos que o Usuário cuide do(s) produto(s) enquanto estes estiverem na sua posse. O Usuário deverá devolver os produtos usando ou incluindo todas as embalagens e acessórios, além de quaisquer outros documentos anexos ao produto, caso existam. Em qualquer caso, o Usuário deverá enviar o(s) produto(s) para devolução juntamente com a nota de encomenda que recebeu. O Usuário receberá um resumo com informação sobre o exercício do direito de cancelamento ao receber o pedido.

Após examinar o artigo, a Empresa informará o Usuário sobre o seu direito ao reembolso dos montantes pagos.  O reembolso será pago o mais rapidamente possível e, em qualquer caso, no prazo de 14 dias a partir da notificação do usuário da sua intenção de cancelamento da encomenda. Não obstante, a Empresa poderá reter o reembolso até que sejam recebidas todas as mercadorias de volta. O reembolso será sempre realizado por transferência bancária para uma conta a indicar pelo Usuário. Aconselhámos que a devolução seja efetuada por correio registado. O Usuário deverá assumir o custo e o risco da devolução dos produtos se optar por uma opção de devolução diferente.

Para quaisquer perguntas ou questões relacionadas com a devolução de mercadorias, o Usuário pode contactar os nossos serviços através do email info@alicouro.pt

Sem necessidade de quaisquer explicações, poderá devolver o artigo via postal para a morada indicada no rodapé, acompanhado talão de encomenda, sendo nesse caso reembolsado do preço pago (prazo máximo legal de 30 dias). Para o efeito, deverá facultar o NIB / IBAN da sua conta por escrito, junto com a sua devolução ou através de email com indicação do nº da encomenda, para nos permitir efectuar o procedimento de reembolso.  

O valor de portes pagos não serão reembolsados uma vez que são relativos a serviços efectivamente prestados (picking, embalagem e expedição).

Em caso de devolução total ou parcial de encomendas em que o valor final efectivamente adquirido pelo cliente seja inferior a 75€, será devolvido o valor do preço pago pelo(s) artigo(s) devolvido(s) descontado do valor dos portes não cobrados inicialmente ao abrigo da campanha promocional em vigor.  


Nos casos em que o Usuário considerar que no momento da entrega o produto não se encontrava nas condições estipuladas no contrato, o Usuário deverá entrar em contacto com os nossos serviços imediatamente, através do nosso formulário de contacto, fornecendo os detalhes do produto e dos danos que este apresenta, ou através do email info@alicouro.pt , para receber indicações sobre como proceder.

O Usuário deverá devolver o produto juntamente com o recibo que recebeu com o produto no momento da sua entrega. Os nossos serviços procederão à avaliação das condições da mercadoria devolvida, e notificarão o Usuário por e-mail, num prazo razoável, se o produto for restituído ou realocado (conforme apropriado). A restituição ou a realocação do artigo deverá realizar-se o mais brevemente possível e, em qualquer caso, no prazo de 14 dias a contar da data de envio do e-mail confirmando a realização da restituição ou a realocação do produto.

As quantias pagas pelos produtos devolvidos por quaisquer danos ou defeitos comprovados, serão reembolsadas na sua totalidade, incluindo os custos de entrega correspondentes ao envio do artigo e os custos suportados pelo usuário para a sua devolução. O reembolso realizar-se-á por transferência bancária para uma conta a indicar pelo Usuário.

Todos os direitos reconhecidos ao Usuário pela legislação vigente serão, em qualquer caso, garantidos.

Portes Grátis PT Continental

Em compras superiores a 75,00€ ou 200€ para Europa

Troca Grátis 30 dias

20 dias de troca gratuita em Portugal Continental

Envios para EUROPA

Realizamos apenas envios dentro da União Europeia

Pagamentos 100% Seguros

Rf. Multibanco/ MbWay/ PayPal / MasterCard / Visa

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